Guarantee

Finishes

Chrome Plated – A ten year guarantee is extended on all bathroom and kitchen products with Cifial UK’s chrome plate finish when installed in a residential application

Special finishes: A one year guarantee is extended on all bathroom products with Cifial UK’s special finishes when installed in a residential application. All special finishes are non returnable.

We recommend that Cifial products are cleaned using a soft damp cloth, we strongly advise against using any cleaning products, either powders or liquids, as they may contain harmful chemicals which could damage the finish of the product.

Taps

A ten year guarantee is extended on all components to be free from failure due to defects in material and workmanship when installed in a residential application (excludes wear and tear parts, see below)

Wear & Tear Parts

A one year guarantee is extended on all wear and tear parts including sealants, waste clickers, membranes, all cartridges, diverters, flexible hoses and electronic components.  The removal of flow restrictors in shower heads voids the guarantee.

Maintenance

General Cleaning – We recommend that Cifial products are cleaned using a soft damp cloth, we strongly advise against using any cleaning products, either powders or liquids, as they may contain harmful chemicals which could damage the product.

Shower Valves – The thermostatic cartridge in our shower valves should be removed and cleaned regularly, especially in hard water areas .  Also, the thermostatic control handle should be moved between maximum and minimum limits regularly in accordance with our installation instructions to prevent the build up of limescale incrustation which could block up the thermostatic cartridge.

Shower Heads – these need to be regularly ‘rubbed’ to prevent the build up of limescale.

Care & Maintenance guide

Ceramics

A one year guarantee is extended on all ceramic sanitaryware.

Exclusions

The following are not covered by our warranty:
– damage incurred by daily use, product misuse or inadequate installation
– damage to the surface caused by improper cleaning or spills of chemical products
– damaged products due to the poor quality of water (i.e. hard water, or water with
impurities, or chemical substances)
– damage caused by frost